Privacy Policy

Oak And Ivory respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use and protect information when you visit our website, contact us or use our interior design services in England.

Information we collect We may collect information you provide, such as your name, email address, telephone number, postal address, project details, preferences and any information you include in messages or forms. We may also collect technical information about your visit to our website, such as your IP address, browser type and pages viewed, including through cookies where used.

How we use your information We use personal data to respond to enquiries, discuss and deliver interior design services, manage client relationships, administer payments and records, improve our website and services, and meet our legal obligations. We will send marketing messages only where permitted by law, and you can opt out at any time.

Lawful bases Under UK data protection law, we process personal data where necessary to take steps at your request or perform a contract, where we have a legitimate interest that is not overridden by your rights, where we have your consent, or where processing is required by law.

Sharing your information We may share information with service providers who help us operate our business, such as website hosting, email, payment or IT providers, and with professional advisers or public authorities where necessary. Service providers are expected to protect your information and use it only for authorised purposes. We do not sell your personal data.

International transfers If personal data is transferred outside the UK, we will use appropriate safeguards required by applicable data protection law.

How long we keep information We keep personal data only for as long as reasonably necessary for the purposes described in this policy, including to provide services, maintain business records and meet legal requirements. The retention period depends on the type of information and why it was collected.

Cookies Our website may use cookies or similar technologies to make the site work and, where applicable, understand how it is used. You can manage cookies through your browser settings and any cookie controls provided on the website. Disabling some cookies may affect website functionality.

Your rights You may have the right to request access to your personal data, have inaccurate data corrected, request erasure or restriction of processing, object to certain processing, receive certain data in a portable format, and withdraw consent where processing is based on consent. To exercise these rights, contact Oak And Ivory using the contact details provided on our website or in your correspondence with us. You also have the right to complain to the UK Information Commissioner’s Office (ICO) at ico.org.uk.

Security We use reasonable technical and organisational measures to protect personal data. However, no method of transmission or storage is completely secure.

Children Our services and website are not directed at children, and we do not knowingly collect children’s personal data unless it is provided by a parent or guardian in connection with a project.

Changes to this policy We may update this policy from time to time. The latest version will be published on our website with its updated date.